If you have previously downloaded Puzzingo and made purchases, then have to re-install Puzzingo. You can restore your previous purchases for free by following these instructions:

Please note, in order for restore to work, the device must be tied to the same user account that the purchase was originally made on.

Once the restore is complete, you can download the puzzle pack again. If you are running into issues, please contact us at support@77sparx.com. Thanks!